Patient Engagement Specialist – Wiley Clinic ($18.99 -$24.31)

About the role

The Patient Access & Care Coordination Specialist serves as the first point of contact for patients, providing a warm and welcoming experience while supporting them through every step of their care journey. This position combines front desk reception, eligibility determination, and healthcare navigation duties to ensure patients, especially those in unserved or underserved populations, receive timely, coordinated, and culturally sensitive care.

Responsibilities

• Assist patients before, during, and after appointments
• Verify insurance and financial eligibility
• Schedule appointments
• Coordinate referrals
• Provide translation services
• Connect patients to community resources
• Support care plans developed with the provider team
• Greet and assist patients, guests, and staff with a high level of customer service in person and over the phone
• Check in patients, disperse and collect required paperwork, and update demographic and insurance information
• Collect co-pays, balances, and assist with billing or insurance-related questions
• Schedule and confirm appointments for medical, dental, and behavioral health services
• Answer and route phone calls, take messages, and provide results approved by providers
• Maintain accurate records in the electronic medical record (EMR) system, including scanning, recalls, and account updates
• Determine patient eligibility for financial assistance programs and establish payment plans for self-pay patients
• Assist patients with completing applications and paperwork for qualified programs and services
• Document eligibility changes in the billing system and follow up on delinquent accounts
• Reach out to patients losing insurance coverage and offer assistance
• Assist Finance with A/R clean-up projects
• Provide language interpretation and translation in both English and Spanish for patients and providers
• Identify and address barriers to care, including transportation, financial, and social support needs
• Refer patients to community resources and programs offered at HPCHC
• Review social determinants of health questionnaires and provide targeted support and education
• Review Azara patient lists and reach out to patients to work on eliminating care gaps
• Participate in quality improvement initiatives

Qualifications

• High school diploma or equivalent required; Associate degree preferred
• Spanish proficiency preferred
• Experience in healthcare, medical billing, care coordination, or customer service preferred
• Ability to use EMR systems, Microsoft Office Suite, and standard office equipment
• Strong communication skills, with the ability to interact effectively with diverse and underserved populations
• Working knowledge of modern office practices: proficiency in using the Internet, Microsoft Office programs and general computer skill; skill in operating office equipment such as copier, fax machine, scanners
• Demonstrates commitment to the organizational mission, vision, and values
• Maintains knowledge of federal and state regulations related to FQHC’s and relative practice area
• Exhibits the ability to make sound decisions for delivery of care/services
• Demonstrates effective relationships with clinic staff, patients, public, outside vendors/agencies, and providers
• Communicates effectively; demonstrates ability to speak, read, and write professionally, as well as compile, analyze and present information in English and Spanish
• Maintains confidentiality of patient information
• Exercises professional judgment, courtesy, and professionalism in daily interactions with others
• Works both independently and as part of a team; establishes and maintains effective working relationships with health care team members and diverse patient populations
• Displays time management and organizational skills to consistently meet deadlines
• Performs other duties as required

Pay

Wage: $18.99 – $24.31 per hour

Schedule

Position Type: Full Time; Shift: Day

Contact: Human Resources, 201 Kendall Drive, Lamar, CO 81052; Email: people@highplainschc.net