Patient Engagement Specialist-Tier II or III - Surgical Scheduler - Mansfield Orthopaedics

About the role

Mansfield Orthopaedics, located in Morrisville and Waterbury VT, offers a comprehensive range of evidence-based medicine and proven treatments and techniques that consider the patients’ wishes and preferences. Many of our orthopaedic staff and providers are active athletes and outdoor enthusiasts, making us particularly well-suited to serve the active, 4-season lifestyle of our patients. We are sensitive to patients’ desire to regain their mobility and get back to doing the things they love as soon as possible.

This position is primarily located in our Waterbury office with some weekly engagement in the Morrisville office. It is a full-time role, with part-time options available.

Responsibilities

• Ensure all necessary paperwork is complete before procedures, including gathering insurance-related paperwork such as pre-authorizations, patient consent forms, and personal and medical information.
• Manage prospective patient medical records, input and update insurance information, and schedule procedures using established hospital guidelines.
• Distribute sufficient information to patients and all necessary parties, including hospital departments, primary-care physicians, and surgeons, through productive open communication.
• Enroll patients in Force Therapeutics (patient navigation system).
• Maximize block time utilization when scheduling cases and ensure every effort is made to backfill surgical cancellations.
• Maintain the office OR schedule for daily accuracy and review all schedule changes with surgeons to ensure final approval for all scheduled cases.
• Inform the manager of all proposed and confirmed changes in surgeons’ schedules that may affect practice operations.
• Perform patient registration and all functions associated with scheduling appointments for patients.
• Communicate with patients, physicians, and other staff members by telephone, collect payments, and solve scheduling problems.
• Schedule special diagnostic tests for clinic patients as per provider’s orders, communicate with testing services or departments, and confirm appointments with patients.
• Obtain screening information from patients for MRI testing and ensure this information is communicated to radiology.
• Inform patients of scheduled procedure dates and ensure follow-up provider appointments are scheduled.
• Demonstrate proficiency with electronic medical records (EMR).
• Exhibit a tactful, professional attitude toward patients and juggle multiple tasks in a fast-paced, sometimes stressful environment.

Requirements

• High school degree or equivalent (required).
• Computer and/or business courses beyond the high school level (desired).
• One to two years of clerical or technical experience in a hospital setting or related field (required).
• Experience using a computer for data entry, scheduling, or equivalent work (required).
• Experience using scheduling software (desired).
• Multiple line telephone customer support experience (desired).
• Experience in front-line customer support (desired).
• Healthcare/technician experience supporting clinic workflow or LNA experience (desired).

Skills

• Excellent customer service, communication, computer, and organizational skills.
• Knowledge of medical terminology.
• Ability to remain calm under pressure.
• Ability to work as part of a cohesive team supporting multiple professionals and coworkers while following established department procedures, hospital policies, and regulatory requirements.

Pay

$21.96–29.20/hour. The posted salary range reflects base compensation for candidates with a variety of experience. An offer within this range and tier may be presented based on experience.