Mansfield Orthopaedics - Patient Engagement Specialist - Morrisville/Waterbury

Responsibilities

• Registers and performs all related functions for Time of Service Patients : CPSI registration according to outlined guidelines.
• Explains and obtains all necessary patient consents in a complete and timely manner.
• Collects provides financial paperwork as required.
• Determines and collects patient co-payment amount and issues receipt.
• Counts and verifies cash and payments with 100% accuracy.
• Processes cancellation of services as required, notifying all pertinent hospital personnel as necessary.
• Obtains and verifies patient information for pre-registration: Obtains all relevant information from various scheduling offices. Confirms appointment with patient and/or follows up with patient in a timely manner should information be found to be incorrect/incomplete.
• Telephone: Courteously answers calls within 3 rings. Changes as needed. May Schedule special diagnostic tests for clinic patients as per provider’s orders . Communicates directly with the testing service or department and confirms the appointment with patients.
• Obtains screening information from patients as needed for different testing and ensures that this information is communicated to the appropriate department.
• Informs the patient of the scheduled date and procedure to follow on day of test Ensures that patient is scheduled for a follow up provider appointment following the test.
• Performs all functions associated with scheduling appointments for patients.
• Communicating with patients, physicians, other staff members by telephone.
• Proficient with electronic medical records (EMR).
• Solving scheduling problems.
• Proficient with electronic medical records (EMR)

Qualifications

• This position requires excellent levels of decision making, proactively and initiative, research, understanding of complexities, analytical thinking, problem solving, and leadership.
• Excellent communication, interpersonal and customer service skills.
• Computer proficiency in the Windows environment, organizational skills with the ability to prioritize and multi-task in a fast paced and sometimes stressful environment.
• Nice to have: Prior experience within a medical office Knowledge of medical terminology