Patient Engagement Specialist - East Coast

About the role

This is a 100% remote position available in either CST or EST time zones. It is a full-time, salaried role with monthly bonus incentives and excellent work-life balance.

Responsibilities

• Engage patients via telephone in a friendly, supportive, and professional manner
• Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
• Self-manage outreach work queue
• Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
• Schedule patient appointments when successful outreach
• Answer inbound calls to support and engage with new patients
• Maintain the highest levels of patient confidentiality

Requirements

• 1 year of experience in a healthcare, patient-oriented position
• 1 year of experience in providing customer service
• Sales experience and history of consistently achieving sales goals/metrics preferred
• Appointment scheduling experience
• CNA/MA background is a plus
• Call center experience is a plus
• Demonstrated passion for extraordinary patient service

Qualifications

Base Salary/Wage Range: $19.00 to $23.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown.

Benefits

• Full healthcare coverage
• 401K with match
• A broad range of other health, wellness, and financial benefits

Pay

$19-$23/hr

Schedule

8 am to 5 pm Monday thru Friday CST or EST