Patient Engagement Specialist - East Coast

About the role

This is a 100% remote position available 8 am to 5 pm Monday thru Friday CST/EST. It is a full-time, exempt role.

Responsibilities

• Engage patients via telephone in a friendly, supportive, and professional manner
• Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
• Self-manage outreach work queue
• Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
• Schedule patient appointments when successful outreach
• Answer inbound calls to support and engage with new patients
• Maintain the highest levels of patient confidentiality

Requirements

• 1 year of experience in a healthcare, patient-oriented position
• 1 year of experience in providing customer service
• Sales experience and history of consistently achieving sales goals/metrics preferred
• Appointment scheduling experience
• CNA/MA background is a plus
• Call center experience is a plus
• Demonstrated passion for extraordinary patient service

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation

Skills

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Strong organizational skills
• Proficiency in Microsoft Office Suite

Benefits

• 15 days of PTO and 3 Floating Holidays
• 8 paid holidays yearly
• Medical, Dental, Vision and 401k

Pay

Base Salary/ Wage Range $19.00 to $23.00 plus competitive incentive plan. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

Schedule

8 am to 5 pm Monday thru Friday CST/EST