Patient Engagement Specialist - Chicago, IL (Hyrbid)

Responsibilities

• Contact eligible members by phone to introduce Karoo Health's cardiac care management program and conduct enrollment onboarding sessions.
• Pre-screen patients for eligibility, educate patients about the benefits of participating in the program, and answer questions.
• Build trusting relationships with patients and caregivers to encourage enrollment
• Conduct in-person outreach in hospitals, provider offices, community settings, and patient homes as assigned.
• Maintain documentation in the Karoo Health EHR system for tracking and reporting purposes
• Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
• Maintain accurate documentation in the electronic care management platform.
• Meet monthly outreach, enrollment, and engagement goals.
• Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
• Implement strategies to appropriately enroll patients in the program
• Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
• Participate in team meetings, ongoing training, and quality improvement initiatives.
• Special projects, initiatives, and other job duties as assigned

Qualifications

• High school graduate or equivalent
• Ability to work within hours of 8 am-5 pm Monday-Friday
• Community Health Worker/Partner, Medical Assistant, LPN, CNA preferred
• Valid driver's license and proof of automobile insurance.
• Cardiac-experience preferred
• Minimum three years of related experience in health care and/or physician clinic/practice setting
• General understanding of enrollment and billing processes and procedures
• Strong interpersonal skills and ability to quickly establish rapport with providers and patients
• Hightly comfortable in group/team dynamics and able to fit in with clinic staff and teams
• Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
• Experience with team collaboration and coordination of care with external sources
• Exceptional communication skills and can practice active listening
• Strong written communication skills
• Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset
• Ability to utilize data to make informed decisions