Patient Engagement Coordinator

About the role

Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team!

Responsibilities

• Monitor inbound prospective patient inquiries daily and ensure timely, warm follow-up by phone and email
• Guide prospective patients through the process of scheduling their first appointment, answering questions and removing barriers along the way
• Maintain accurate, up-to-date notes and tracking on the status of all prospective patient inquiries
• Greet patients when they arrive and provide an exceptional, welcoming experience from the moment they walk in
• Collaborate with the Outreach and Education Manager, Director of Growth Marketing, and RN Practice Manager on patient engagement and recruitment strategies
• Attend community events as a representative of Town Square Health, engaging aging adults and caregivers to share information about our services and schedule appointments
• Prepare outreach materials and logistics in advance of events in partnership with the Outreach and Education Manager and Director of Growth Marketing
• Bring energy, professionalism, and genuine hospitality to every community interaction

Qualifications

• A high school diploma, GED, or equivalent
• 1–3 years of experience in a customer service, hospitality, or community outreach role
• Excellent communication skills and a natural ability to connect with people across backgrounds and ages
• Strong task management and follow-through; comfortable managing multiple inquiries at once
• Ability to work occasional evening and weekend hours for community events
• Reliable transportation for community outreach events
• Experience working in a healthcare setting is a plus, not a requirement
• Experience with phone-based customer service is a plus
• A mission-driven, collaborative mindset and a passion for improving access to high-quality primary care

What We Offer

• An hourly rate of $20/hr
• A comprehensive benefits package (medical, dental, vision, 401K)
• A consistent schedule with clarity on expectations around evening and weekend availability
• Opportunity to build something from the ground up
• A direct impact on how patients experience Town Square Health for the very first time
• A collaborative, mission-driven team

Equal Opportunity Employer

Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.