Patient Engagement Associate / Specialty Practices
About the role
Penn Medicine is dedicated to its tripartite mission of providing the highest level of patient care, conducting innovative research, and educating future leaders in medicine. Working for this leading academic medical center means collaborating with top clinical, technical, and business professionals across all disciplines. Employees shape the future each day, delivering breakthroughs, healing, hopeful news, and comfort.
The Patient Engagement Associate is a contact‑center‑based customer service position supporting Penn Medicine practices, affiliated physicians, and other program services. The role delivers patient‑centric service to individuals seeking medical care, engaging directly with patients via phone, chat, and other omni‑channel platforms.
Responsibilities
- Register patients and schedule appointments.
- Respond to marketing campaigns and referral navigation requests.
- Handle other clinical communications through omni‑channel platforms.
- Maintain superior customer service while meeting financial and operational targets.
- Learn and execute multiple protocols, demonstrating empathy, compassion, kindness, and patience.
- Exhibit Penn Medicine core values, a collaborative team spirit, and the ability to think critically and quickly.
Qualifications
- High School Diploma or GED (required).
- 1+ years of customer service, clerical, or healthcare‑related experience preferred; 3 years preferred.
- Experience using EMR/CRM systems (required).
- Successful completion of EPIC scheduling training and tests (required).
- Associate of Arts or Science degree (optional).
Benefits
- Comprehensive compensation and benefits program.
- One of the finest prepaid tuition assistance programs in the region.
- Employee wellness initiatives supporting health and well‑being.