Patient Engagement Agent

Job ID: Patient Engagement Agent

About the role

The Patient Engagement Agent assists with handling all first call resolution for practices assigned to the call center. Working under minimal supervision, this role is responsible for scheduling emergency and non-emergency protocols of the various departments served, as well as managing community calls for any inquiry to the health system. For procedures, this position may pre-register the patient, verifying insurance, and assist with making referrals.

Responsibilities

• Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers, ensuring all calls are handled efficiently and in a timely manner.
• Consistently exhibits the highest level of service to all callers and fellow staff.
• Assists with identifying and initiating necessary referrals for specialist appointments, procedures, and tests.
• Contacts patients by phone to remind them of upcoming appointments, relay instructions, and/or to ask follow-up care questions as needed.
• Cancels and reschedules appointments as needed.
• Opens, sorts, and distributes all types of mail and correspondence as necessary and assigned.
• Organizes, expedites, and follows up on any paperwork related to patient care.
• Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
• Takes requests for refills, labs, and test results, if required.
• Assists with patient callbacks as appropriate.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience

Schedule

Monday - Friday, 8AM - 5PM