Patient Encounter Specialist (Temp) - Tuscaloosa

About the role

To perform a variety of specialized services in support of the operations of assigned clinic.

Responsibilities

• Checks in scheduled and add-on patients to the clinic, answers telephone and routes calls, and enters demographic, insurance and charge data into the system.
• Checks patients out of the clinic and performs patient follow-up as necessary.
• May provide assistance and respond to patient needs within the waiting room.
• Consistently demonstrates outstanding customer service to patients, visitors, physicians and staff.
• Performs various patient registration duties: obtains and verifies patient demographic and insurance information; reviews general and financial comments in system and takes appropriate action; completes registration in appropriate system(s); ensures patient receives HIPAA notice information; obtains appropriate authorizations; schedules follow-up appointments/tests.
• Accurately completes tasks related to patient's financial responsibilities.
• Performs financial/billing duties: collects co-payments and account balances; coordinates patient financial issues with financial counselor as appropriate.
• Ensures efficient daily operations for clinic/department: answers phone and routes messages in a timely manner; manages task and clinic bump lists as required; regularly rounds on patient areas to ensure a welcoming and patient-friendly environment.
• Performs a variety of clerical support functions for the clinic: rotates responsibilities within the waiting room; maintains office equipment; manages mail; stocks supplies; validates parking; escorts patients; copies documents.
• Accurately collects, posts and reconciles payments: posts charges/payments in appropriate system(s); reconciles charge/payment batches; prepares deposits.
• Works various reports as required: missing charge report, referral/pre-cert; wait list and past pending information.
• Performs other duties as assigned.

Requirements

• One (1) year of customer service experience required.
• Business Office education or similar coursework desired.
• Must: (1) attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management; (3) be able to perform math and bookkeeping skills; (4) possess exceptional telephone and customer service skills and (5) be knowledgeable of English grammar and punctuation.
• High school diploma or equivalent preferred.

Qualifications

• Must have a high school diploma or equivalent.

Skills

• Basic knowledge of medical terminology.
• Advanced knowledge of PC applications, software and database management.
• Ability to perform math and bookkeeping skills.
• Exceptional telephone and customer service skills.
• Knowledgeable of English grammar and punctuation.

Benefits

N/A

Pay

Hourly Pay rate: $16.50

Schedule

Monday - Friday

Shift

Day/1st Shift