Patient Marketing Awareness Specialist-Temp

Patient Marketing Awareness Specialist

Position Summary
Natera’s portfolio of innovative molecular and genetic testing solutions helps patients and providers make informed healthcare decisions throughout the patient journey. The Patient Marketing Awareness Specialist is a vital resource focused on enhancing patient understanding and awareness of our testing solutions, particularly Signatera, while providing education, support, and operational assistance.

Key Responsibilities

• Conduct proactive outreach to patients, providing education about Signatera, its appropriateness for specific cancer types, and the testing process.
• Engage with patients via phone, SMS, email, and other approved communication channels to deliver a positive and informative experience.
• Address inquiries related to eligibility, test ordering processes, timing in relation to treatment, and MRD monitoring.
• Provide comprehensive information on costs, insurance coverage, and financial assistance options.
• Identify and help address common barriers to care, including scheduling challenges, provider communication needs, access to resources, and general process questions.
• Provide patients with approved educational materials, discussion guides, and support resources.
• Collaborate with healthcare providers, patient coordinators, and internal teams to support ongoing patient needs and inquiries.
• Maintain compliance with all privacy, regulatory, and communication requirements.

Qualifications

• 2+ years of experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related field.
• Experience in a high-volume call center or outbound contact center setting, with a track record of managing large volumes of outbound calls and patient or customer follow-up.
• Bachelor’s degree preferred.
• Strong verbal and written communication skills with the ability to explain complex information in a clear and supportive manner.
• Excellent listening skills and ability to navigate sensitive conversations with empathy and professionalism.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Experience using Salesforce or similar CRM platforms preferred.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Bilingual Spanish preferred.

Core Competencies

• Patient-centered communication
• Relationship building
• Active listening
• Problem solving
• Attention to detail
• Collaboration
• Adaptability
• Professional judgment
• Time management

Pay Range

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Free testing and fertility care benefits for eligible employees and their immediate families.
• Employee referral program.

About Natera

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.

Equal Opportunity Employer

Natera is committed to ensuring a diverse and inclusive workplace environment, and welcomes people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.