Patient Encounter Specialist - OBGYN Clinic

About the role

The position is located at the OBGYN Maternal Fetal Medicine Clinic, Women & Infants Center, and may require occasional floating to other clinics.

Responsibilities

• Check in scheduled and add-on patients to the clinic
• Answer telephone and route calls
• Enter demographic, insurance and charge data into the system
• Check patients out of the clinic and perform patient follow-up as necessary
• Perform other clerical duties related to collection, deposit and recording of clinic revenue
• Provide assistance and respond to patient needs within the waiting room

Requirements

• One (1) year of customer service experience required
• High school diploma or equivalent preferred
• Business Office education or similar coursework desired
• Possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management
• Be able to perform math and bookkeeping skills
• Possess exceptional telephone and customer service skills
• Be knowledgeable of English grammar and punctuation
• Ability to stand for prolonged periods of time when serving at the UAB Medicine Self Check-In Kiosks

Skills

• Self-directed / self-motivated
• Good communication and interpersonal skills
• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
• Able to accept responsibility for the direction, control and planning of one’s own work
• Able to work independently
• Able to recognize the rights and responsibilities of patient confidentiality
• Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief
• Able to relate to others in a manner which creates a sense of teamwork and cooperation
• Able to communicate effectively with people from every socioeconomic, cultural and educational background
• Able to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment
• Able to perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff
• Demonstrate the quality work ethic of doing the right thing the right way
• Able to maintain a customer focus and strive to satisfy the customer's perceived needs

Benefits

• 100% tuition assistance
• Wellness initiatives
• Generous paid time off
• Paid parental leave
• Public Service Loan Forgiveness Program eligible employer
• Plus more

Pay

Details about pay are not specified in this posting.

Schedule

Full Time, Monday - Friday, 7:15a-4:15p or 7:30a-4:30p