Patient Encounter Specialist - Psychiatry Clinic

Position Overview

Shifts: full-time
Schedules: Monday - Friday, 7:30am - 4:30pm
Entity: UA Health Services Foundation

Benefits and Perks

• Robust educational assistance programs
• Generous paid time off
• Employee assistance and wellness programs
• Paid parental leave
• Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
• Plus more

Job Description

To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system.

To check patients out of the clinic and perform patient follow-up as necessary.

May perform other clerical duties related to collection, deposit and recording of clinic revenue.

Depending upon clinic need, to provide assistance and respond to patient needs within the waiting room.

To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.

Qualifications

• One (1) year of customer service experience required.
• Business Office education or similar coursework desired.
• Must:
• (1) attend all required course work assigned by management;
• (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management;
• (3) be able to perform math and bookkeeping skills;
• (4) possess exceptional telephone and customer service skills;
• (5) be knowledgeable of English grammar and punctuation.

High school diploma or equivalent preferred.