Patient Encounter Associate - Cardiac Cath Lab - Mount Sinai Hospital- Per Diem

About the Role

The Per Diem Patient Encounter Associate performs all support functions related to patient reception, scheduling, and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution.

Responsibilities

• Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system.
• Gathers registration and financial information for patient pre-registration, enters the information into the practice management system, and ensures all entries are complete and accurate.
• Answers phones for the practice; schedules, re-schedules, and cancels patient appointments based on established protocols.
• Contacts patients at home to confirm scheduled and canceled appointments.
• Checks in patients upon arrival at the practice and performs full registration, including:
  • Verification of demographics
  • Completion of financial screening
  • Prioritizing and verifying insurance as appropriate with third-party providers
  • Making follow-up appointments
  • Discussing MSMC’s self-pay policy for new patients
  • Completing Medicare as Secondary Payer questionnaire if appropriate
  • Having patient read and sign NOPP
• Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.
• May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashier’s deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
• Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.
• Reviews status of waiting room on a regular basis and advises patients of wait times.
• Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.
• Reconciles daily patient schedule with encounters closed.
• Works billing edit reports and reviews encounters which may require correction.
• Scans documents into EPIC on a daily basis.
• Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and charge posting that impact negatively on operations.
• Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents.
• Other duties as assigned.

Qualifications

• High School diploma or GED; Associate’s degree preferred.
• 1 year of physician practice experience.
• Must complete a minimum of one week of on-site training provided by the practice.
• Preferred: experience in a medical office setting, utilizing a computer system for physician scheduling.

About the Employer

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care and transforming healthcare through innovation, education, and collaboration. The Health System includes more than 48,000 employees across eight hospitals, over 400 outpatient practices, and more than 300 labs, as well as a school of nursing and a leading school of medicine and graduate education.

Mount Sinai advances health for all people by tackling complex healthcare challenges, leveraging new scientific learning, and integrating innovative approaches such as artificial intelligence and informatics. The system is consistently ranked among the top hospitals by U.S. News & World Report, including high "Honor Roll" status, and is recognized for excellence in specialties such as geriatrics, cardiology, and ophthalmology.

Pay

The salary range for this role is $25.8321 per hour. Actual salaries depend on a variety of factors, including experience, education, and operational need.