Patient Eligibility Assistant

Job Summary

Aid the Patient Benefit Counselors with administrative tasks. Essential duties include scheduling appointments, rescheduling missed appointments, checking in patients, instructing on necessary documents, assigning primary care providers, assisting with health plan selection, conducting follow-ups, and attending required trainings and meetings.

Essential Job Functions

• Schedule appointments for patients
• Reschedule patients who miss appointments
• Check in patients with appointments and screen walk-ins
• Instruct patients on the documents necessary for the eligibility process, and provide an overview of available healthcare insurance options
• Assign patients a primary care provider (PCP)
• Assist patients to choose a Health Plan with Health Care Options
• Conduct follow-up process on applications and renewals submitted by the department
• Attend trainings and other meetings as required

Minimum Qualifications

• High school graduate or equivalent
• Minimum two years’ experience in customer service or social service field, or in community volunteer work
• Bilingual English/Spanish required

Skills/Knowledge/Abilities

• Effective verbal and written skills in English and Spanish
• Strong interpersonal skills
• Excellent customer service skills
• Ability to handle confidential materials professionally
• Experience/familiarity with computers, business e-mail, communication systems, and internet search capabilities
• Proficient in Microsoft Office products, specifically Word and Excel

Pay Rate

$21 - $22 per hour, depending on experience