Patient Education Coordinator

About the role

The Eye Associates, an affiliate of Eye Health America, is seeking a patient communication specialist to join our dynamic team. This position primarily handles all patient communication for surgery.

Responsibilities

• Demonstrate comprehensive knowledge of all aspects of eye surgery to effectively address patient inquiries.
• Efficiently schedule surgeries, coordinating with patients and providing clear instructions for pre- and post-operative care.
• Prepare detailed charts for all scheduled surgeries, ensuring accuracy and completeness.
• Have a basic understanding of how insurance works for common insurance plans in the area, such as Medicare payers, Medicare Advantage Plans, and Commercial Plans.
• Educate patients on insurance, including deductibles and out-of-pocket costs.
• Engage in telephone correspondence with surgical patients as needed, addressing inquiries and providing necessary information.
• Organize patient charts, systematically, and update all pertinent information for surgical procedures.

Requirements

• A High School Diploma or equivalent.
• Valid and active Driver’s License.
• Two years’ experience in a healthcare or patient education role.

Benefits

As a team member at The Eye Associates, you'll enjoy:

• Medical, Dental, Vision coverage.
• Short-term and Long-term Disability coverage.
• Life Insurance.
• Matching 401(k).
• Employee Discount.
• Wellness Program.
• Paid vacation & holidays.
• Uniform allowance.
• Training/Advancement opportunities.

About Us

At Eye Health America, we support the expansion of leading eye care practices across the Southeastern United States through both organic growth and strategic partnerships. Led by an experienced team of eye care industry leaders with more than 100 years of combined practice management experience, we partner with best-in-class practices and ambulatory surgery centers to deliver full-service, integrated eye care. Our focus is to provide the operational, strategic, and administrative support that allows our providers and teams to stay focused on what matters most—delivering exceptional clinical care and an outstanding patient experience. Together, we are building a network of trusted practices dedicated to meeting the growing demand for high-quality eye care while making a meaningful impact in the communities we serve. Our Purpose is to make lives better with personalized eyecare. Our Values include People-Focused, Heartfelt Service, Mutual Respect, Honesty & Transparency, Result-Oriented, and Growth Mindset.