Patient Discharge Coordinator

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide. At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Generate statements and patient documents according to daily schedule
• Review all reports and forward errors to the Quality Assurance team for corrections
• Review billing statements and forward errors to treating offices for corrections
• Answer phone calls and emails related to patient discharges
• Communicate with internal and external customers to ensure timely completion of duties
• Send documents via email, fax or mail
• Other duties as assigned

Minimum Requirements

• A high school diploma or GED equivalent
• Proficiency in computer/device usage including but limited to website access, accessing email on different devices in the office, and other systems

Additional Skills/Competencies

• Excellent verbal and written communication skills
• Knowledge of computer applications, including Windows, Outlook, and Microsoft Office
• Problem solving and organizational skills
• Typing – 50+ WPM
• Knowledge of insurance plans, workers’ compensation, and personal injury, accounting
• Ability to effectively interact with doctors, attorneys, patients, and co-workers

Physical/Mental Requirements

• Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Benefits

• Medical, Dental and Vision plans through CareFirst with PPO and HSA options available the first of the month after your hire date
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund
• Discounts on shopping and travel perks through WorkingAdvantage
• 401(k) retirement plan with employer match
• Paid training opportunities and Education Assistance Program
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin, or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.