Patient Dining Services Manager
Salary: $65,000–$70,000. Other forms of compensation may apply. Location: Chicago, IL. Schedule: 12:30 p.m. to 9:30 p.m.
About the role
Morrison Healthcare, a Compass Group company, is a leader in healthcare food and nutrition services serving more than 1,000 hospitals nationwide. With over 31,000 associates, Morrison uses the power of food to create personalized dining experiences that support healing and healthful missions. The organization has been recognized as one of Modern Healthcare’s Best Places to Work and a Top 125 Training Organization by Training Magazine.
We are seeking a Patient Services Manager to lead a 30-member Patient Services Team at Northwestern Memorial Hospital, a 1,200-bed academic medical center in Chicago. The department operates two kitchens—one using a room service model and the other a “Catering to You” bedside dining model—serving approximately 800 patients daily. This position manages around 150 union employees and about 30 employees per shift, working 12:30 p.m. to 9:30 p.m. with occasional AM coverage and required weekend work.
Responsibilities
- Establish goals and oversee implementation of patient food services based on medical direction and patient population needs.
- Hire, direct, coach, train, and develop the patient service team.
- Ensure compliance with dietary restrictions and special/modified diets within diet order guidelines.
- Support achievement of patient satisfaction goals through staff assistance.
- Comply with regulatory standards (federal, state, and accrediting agencies) and maintain facility confidentiality, HIPAA regulations, and patient rights policies.
- Participate in and lead patient satisfaction programs, departmental meetings, and facility-wide Quality Assurance/Performance Improvement initiatives.
Qualifications
- Associate degree with one year of food services or related experience, or bachelor’s degree in food service technology/management or related field.
- Certified Dietary Manager certificate, Registered Diet Technician, or Registered Dietitian preferred.
- Minimum of one year of food service management experience, preferably in an acute care setting.
- ServSafe® certification desirable.
- Proficiency in Microsoft Office applications, electronic medical records, and diet office systems.
Benefits
- Medical, dental, vision, and life insurance
- Accident, disability, and AD&D insurance
- Retirement plan
- Flexible time off and paid parental leave
- Holiday time off (varies by site/state)
- Personal leave and associate shopping program
- Health and wellness programs, discount marketplace, identity theft protection, and pet insurance
- Commuter benefits and employee assistance program
- Flexible spending accounts (FSAs)