Patient Dining Assistant

Primary Responsibilities

• Pass out menus and instruct each patient on the My Dining meal ordering system.
• Verbalize and record each patient, guest, and/or family member's diet-specific food choices for each meal.
• Accurately process and meticulously follow all physician-prescribed diets.
• Reaffirm all patient food requests by reading back the food choices to the patient upon agreement and confirmation.
• Enter all food choices into the PDA’s iPad.
• Print off all meal tickets, organize, and place them on the patient tray line.
• Build, deliver, scan, and remove patient trays at posted times.
• Act as a liaison between the patient, Nutritional Services, nursing, and other departments, fostering a positive service culture.
• Work independently with minimal supervision, handling variable shifts as needed.
• Serve guests in a professional and efficient manner.
• Instruct guests, visitors, and family members on the My Dining meal system.
• Deliver and pick up finished patient trays in a timely manner according to established time constraints.
• Inventories, records, checks for out-of-date items, and replaces floor stock at designated par levels on their nursing unit as needed.
• Has knowledge of My Dining processes and all diet restrictions utilized by the patient, family member, or friend.
• Uses an issued Ascom phone, iPad, and scanner while on duty.
• Uses Meditech and views their status board often for updates regarding patient needs and limitations.
• Delivers between meal nourishments (when needed) directly to each guest.
• Responsible for Quality Assurance control points for the My Dining system, ensuring all actions reflect the goal of achieving a "5" on patient satisfaction goals including active P.I. meal round surveys.
• Participates as a team member by anticipating guest/team member needs and being proactive to concerns.
• Works in the kitchen to dry trays, bag silverware, clean carts, empty retrieval carts, etc., daily as needed.
• Demonstrates computer literacy to use an iPad computer and its software and Ascom phones.
• Maintains performance, patient, and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Adheres to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues, and with self.
• Requires use of electronic mail, time and attendance software, learning management software, and intranet.
• Adheres to all DCH Health System policies and procedures.
• Performs essential job functions in a manner that ensures the safety of patients, visitors, and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors, and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors, and employees.

Qualifications

• High school graduate or equivalent preferred.
• Must be able to read and write legibly, speak, and comprehend English.
• Positive, verbal communication and one-on-one interaction with different levels of patients, patient's families, doctors, and staff within the hospital setting.
• Knowledge and experience working with IPads and PCs is strongly recommended.
• Working with IPads and computers and using cell-like phones are required.

Skills

• Strong customer relations, communication, prioritization, time management, and multi-tasking skills.
• Ability to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test.

Benefits

(No specific details provided)

Pay

(No specific details provided)

Schedule

(No specific details provided)