Patient Coordinator (Pro Re Nata)

Responsibilities

• Provide exceptional patient care through effective communication and support in both English and Spanish.
• Manage telehealth appointments and ensure smooth operation of clinic systems.
• Absorb and create social media content to drive traffic and get patients through our door.
• Assist patients with inquiries, scheduling, and follow-ups while promoting services through upselling.
• Maintain accurate patient records and handle medical administrative tasks efficiently.
• Able to perform blood draw and any clinical responsibilities.
• Collaborate with medical staff to ensure a seamless patient experience.
• Passionately participate in Social Media and Marketing Content creation.

Requirements

• Aesthetics/Personal Injury experience (preferred).
• Social Media Savvy - Able to capture and create social media content to drive traffic and get patients through our door.
• Patient-Centered Approach - Provide exceptional, high-quality care to each patient, every day.
• Bilingual Preferred - Fluency in English and Spanish is a plus.
• Exceptional Communication Skills - Ability to engage effectively with physicians, clinical staff, and patients.
• Problem-Solving and Decision-Making Abilities - Ability to prioritize workload, meet deadlines, and develop solutions to patient needs.
• EMR Proficiency - Experience working with electronic medical records and patient scheduling systems.
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed.
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey.
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience.

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare setting preferred.
• Strong interpersonal and communication skills.
• Basic computer literacy and proficiency with Microsoft Office.

Skills

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficient in using electronic medical record systems.
• Strong organizational and time management skills.
• Ability to multitask and prioritize workload.

Benefits

• Medical, Life, Dental, Vision Insurance.
• 401(k) plan.
• Paid Time Off (PTO).

Pay

• Competitive salary based on experience.

Schedule

• PRN (as needed).

Why Join IBI Clinic?

• A Supportive Team Environment - Work alongside skilled surgeons, clinical leaders, and staff in a collaborative culture.
• Professional Growth - Gain hands-on experience in a fast-paced healthcare setting with opportunities for advancement.
• Fastest Growing Surgical Practice in the Southeast - Be a part of a thriving organization making a difference in patient care.
• Premium Benefits - Medical, Life, Dental, Vision Insurances, 401k, PTO, and more!