Patient Coordinator - Part Time

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives.

About the role

A Patient Coordinator acts as the first point of contact for our patients, setting the tone for the patient’s visit through excellent patient care. This role also performs necessary administrative responsibilities to create a smooth check-in/out experience for patients.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency with patients’ time, as well as doctors’ time and schedule
• Manage patient flow in the office
• Facilitate patient check-in and check-out processes
• Verify medical and vision insurances
• Knowledge of common fees charged for visits and collect correct payments
• Complete daily reconciliations, close the day, and count down the cash drawer
• Perform general office duties and cleaning as assigned by the manager
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in-person requests

Requirements

• High School Diploma or GED equivalent
• One year of related experience and/or training; or equivalent combination of education and experience
• Must have own vehicle and be an insured, licensed driver in current state of residence
• Favorable result on background check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow
• Reliable transportation that allows travel to multiple work locations with minimal notice

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
• Ability to interact with all levels of employees in a courteous, professional manner
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creates a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business when required

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Ability to lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
• Visual and auditory acuity, including color, depth, peripheral vision, and the ability to adjust focus, required 100% of the time
• Occasional driving or climbing may be necessary

Schedule

Part-time, 3 days per week. Office hours are Monday–Friday, 6 AM–5 PM. You must be available to work any shift within these hours.