Patient Coordinator (Oak Tree Optometry)

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience.

Essential Functions

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Cook up scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Keep an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested

Job Specifications

• Typically Has The Following Skills Or Abilities
• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Responsibilities

• Priority patient satisfaction through warm greetings and check-in/check-out processes
• Collaborate with staff, doctors, and patients for documentation, record updates, and payments
• Handle patient communications efficiently via various means
• Securely manage and update patient records and files
• Schedule and confirm appointments to optimize patient flow
• Conduct confidential administrative tasks like report assembly and information transmission
• Ensure a tidy front desk and entry area
• Engage in special projects and cross-training

Requirements

• Typically Has The Following Skills Or Abilities
• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to perform multiple tasks in a fast-paced environment
• Knowledgeable in MS Office package
• Effective verbal and written communication skills
• Strong interpersonal and rapport-building skills
• Proven problem-solving, negotiation, and decision-making skills
• Appropriate discretion and judgment in handling customer interactions
• Ability to multitask and handle customer inquiries simultaneously

Skills

• Administrative experience
• Verbal and written communication skills
• Interpersonal and rapport-building skills
• Problem-solving and decision-making skills
• Customer service orientation

Benefits

As a part of the compensation package, this role may include eligible incentive, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

Pay

Actual pay will be determined based on experience and other job-related factors permitted by law.

Schedule

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Qualifications

Typically Has The Following Skills Or Abilities

• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Benefits

As a part of the compensation package, this role may include eligible incentive, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

Pay

Actual pay will be determined based on experience and other job-related factors permitted by law.

Schedule

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Company Information

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Equal Employment Opportunity

VSP Vision is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application.