Patient Coordinator/Medical Assistant

Principal Duties & Responsibilities

• Opens the office at the designated time each day and ensures the readiness of the reception area, and that the front desk activities are fully operational.
• Politely greet and identify patients and visitors as they enter the office and obtain additional patient information as needed.
• Communicate unexpected delays when necessary.
• Checks in patients and collects copays at time of office visits in accordance with the patient’s insurance plan.
• Receive payments from patients for services rendered and reconcile daily deposits.
• Maintains a neat and organized front office and waiting room.
• Schedule patients for appointments in an efficient and productive manner.
• Manage and scan patient paperwork into the appropriate sections within the patient chart along with timely communication using the EMR and email.
• Provide daily confirmation of upcoming patient appointments.
• Prepare medical records requests received from patients and attorneys.
• Make copies, fax documents, and shred documents as needed throughout the day.
• Monitor and order inventory office supplies and items needed for front desk operation.
• Checks out patient at the conclusion of their appointment(s) including the scheduling of any follow up appointments and/or testing.
• Verify patient insurance eligibility and obtain both insurance and PCP referrals.
• Escorts patients from waiting room to examination rooms. Provides patients with appropriate examination apparel.
• Manage and track patient flow through the office.
• Documents all necessary patient information accurately in the electronic medical record (EMR) including but not limited to; vital signs, current medications, allergies, PCP and pharmacy, etc.
• Triage phone calls, messages, and prescription refill requests.
• Performs clinical tasks such as dressing changes, wound care, and suture/staple removal as needed.
• Records and updates information in patient record as needed for compliance.
• Performs efficient and clean turnover of exam rooms and equipment.
• Performs clerical work associated with patient care, prepares and organizes patient charts for assigned providers.
• Maintains consistent office safety adhering to OSHA guidelines and maintains patient confidentiality in compliance with HIPAA regulations.
• Perform other related duties as assigned by a Manager or other authorized TVE executive.

Qualifications

• The incumbent must possess a minimum education of a High School Diploma (or GED) with a minimum of 1 year of medical office and customer service experience.
• Working knowledge of Microsoft, data entry and other business office system is preferred.
• CMA/RMA preferred.