Patient Coordinator Lead

Audits

• Reviews charts daily in dental software.
• Processes new patient paperwork and ensures it is scanned in & uploaded to the patient chart.
• Checks for spelling accuracies and audits charts for accuracy.
• Every patient must have a referral source entered.

Staff Scheduling

• Tracks back & front office work schedules, ensuring appropriate staffing for daily coverage.
• Captures days off requests and approves them.
• Maintains assistant approved overtime hours.
• Monitors and tracks hours to ensure assistants work according to schedule.

Patient Retention

• Manages the Unscheduled, Planner Tracker and Recare Lists.
• Responsible for the Patient Retention program.

Enforce Office Policy

• Reviews the CHOICE Healthcare Services Manual & Policy Notice.
• Enforces, reviews and applies CHOICE Employee Manual & Policy Notice criteria by discussing it with the team and/or reporting issues to supervisors for further action.
• (Ex: dress code, eye protection, using proper coverage while taking x-rays, not brushing their teeth after clocking in from lunch, etc.)

Maintain Back Office Productivity

• Maintains office flow, minimum patient wait time of no more than 15 min in waiting room and no more than 1 hour total chair time in back office.
• Utilizes down time to recover ops, open bay, and sterilization.

Administrative Duties

• Answers phones, greets patients, confirms appointments, processes treatment planning and collects co-payments.
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers.
• Schedules & confirms appointments with patients.
• Interacts with others in a positive, respectful, and considerate manner.
• Uses facility resources appropriately and avoids wasteful practices.
• Analyzes work areas and makes recommendations for potential cost-effective improvements.
• Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately.
• Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies.
• Serves as telephone operator for facility; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party.
• Receives and distributes all mail and special deliveries.
• Greets & checks in patients and provides necessary paperwork for completion.
• Prints out all labels, forms, etc., for patient charts and assembles charts before appointment.
• Manages Customer Service Program.
• Assists dentist with special projects and any other miscellaneous office/clerical duties as needed.
• Checks emails and voicemails and returns accordingly.

Essential Qualifications

• High school diploma or equivalent.
• 1+ years of healthcare or dental front office receptionist experience.
• 6+ months of leading front office operations.
• Bilingual in Spanish, preferred.