Patient Coordinator (Full Time)

About the Role

A Patient Coordinator acts as the first point of contact for patients, setting the tone for their visit through excellent patient care. This role also performs necessary administrative responsibilities to create a smooth check-in and check-out experience for patients.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); ensure prompt, courteous service at all times.
• Practice urgency with patients’ time, as well as doctors’ time and schedules.
• Manage patient flow in the office.
• Verify medical and vision insurances.
• Knowledge of common fees charged for visits and collect correct payments.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Facilitate communication with patients, doctors, and managers through phone, email, and in-person requests.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• High School Diploma or GED equivalent.
• Favorable result on background check.
• Basic computer skills.
• Strong customer service skills.
• Excitement to learn and grow.
• One year of related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity, including color, depth, peripheral vision, and the ability to adjust focus, required 100% of the time.
• Occasional driving or climbing may be necessary.

Benefits

• Full benefits package: Medical, Vision, Dental, and Life Insurance.
• 401k with employer matching.
• Paid Time Off (PTO) and paid holidays.
• Paid maternity leave.
• Competitive base pay.
• Employee discounts.

Schedule

Full-time position. Office hours are Monday–Friday from 6:00 AM to 4:00 PM. Shifts will fall within these hours, with occasional need to work earlier or later as needed.