Patient Coordinator - ENT Specialty Care

About the role

ENT Specialty Care is hiring a Medical Practice Patient Coordinator. This position strongly influences patients' experiences and relationships with the practice and is an integral part of many work processes that support an optimized and successful medical practice. ENT Specialty Care is a full-service Otolaryngology practice located in Goshen, NY. In addition to General Otolaryngology, we focus on the care of patients with sinus and allergy disease.

Responsibilities

• Manage multiple schedules for several clinicians
• Answer a multi-line phone system
• Maintain a professional waiting room
• Collect co-pays, deductibles, and co-insurance; verify insurance and prior authorizations
• Chart check for patients to ensure all applicable test results and imaging are available prior to appointments
• Ensure medical documents are complete and accurate
• Manage patient intake and check‑in process
• Perform other activities that promote efficient operations of a medical office
• Provide helpful and supportive assistance to patients and physicians to ensure a positive experience

Qualifications

• Bachelor's degree in Business Administration, Healthcare, or other related field
• Previous experience in a medical office or healthcare setting is preferred
• Proficiency in using electronic health records (EHR) systems and appointment scheduling software
• Excellent interpersonal and communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Empathetic and patient‑centric approach to customer service
• Knowledge of medical terminology, insurance billing, and healthcare regulations

Pay

For New York‑based roles, the base salary hiring range for this position is $50,000 – $60,000 annually. Compensation offered will be determined by location, level, job‑related knowledge, skills, and experience.

Schedule

Full Time: Monday‑Friday, 8:30 AM – 5:00 PM EST