Patient Coordinator (Bilingual Korean / English)

The Role

Guided by the iCARE values, you will:

• Serve as the primary point of contact for patient concerns and feedback, resolving issues proactively to enhance satisfaction and reduce attrition
• Track, analyze, and report client retention, attendance, and billable hours KPIs
• Maintain accurate master attendance logs and meal records
• Cook and assist with snack and lunch preparation
• Collect, organize, and track required documentation including TB tests and physical exam records
• Manage and distribute patient gifts and recognition for attendance, birthdays, and activities
• Leverage community relationships-particularly within the Korean community-to support patient care and staffing needs
• Coordinate with Personal Care Assistants (PCAs) to assist with emergency coverage
• Step in to temporarily fill shifts when necessary to ensure uninterrupted patient care
• Support the Home Care Coordinator with recruitment, placement, and staffing fulfillment
• Track and report on home care KPIs including vacant shifts
• Uphold company policies, regulatory requirements, and iCARE values
• Perform additional duties as assigned to support operational excellence

Qualifications

• 1–2 years of experience in adult daycare or home care preferred
• A high school diploma or equivalent
• Proficient with Microsoft 365 and basic computer systems
• Ability to work full-time hours
• Ability to lift up to 20 pounds and perform light physical activity throughout the day

Why Join Youngs?

• Make a meaningful difference in the lives of seniors and families
• Use your language skills and cultural connection to strengthen community care
• Be part of a values-driven organization that truly lives iCARE
• Build a career in a supportive, mission-focused environment