Patient Coordinator

About the role

SportsMed Physical Therapy is a leading outpatient sports-medicine and orthopedic practice in Northern New Jersey. Our facilities feature state-of-the-art equipment and a patient-friendly, welcoming environment. As a Patient Coordinator, you will be integral in delivering that experience and supporting our front-desk operations.

Responsibilities

• Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
• Optimize patient satisfaction, provider time, and treatment-room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications and authorizations.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients’ rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures and reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Requirements

• Ability to work in a fast-paced environment.
• Strong multitasking skills.
• Flexibility and professional telephone skills.
• Excellent customer-service skills.
• Superior time management and organization skills.
• Attention to detail.
• Computer skills (EMR systems, Microsoft Excel, Microsoft Outlook).
• Focus on quality and professionalism.
• Experience in a physical-therapy environment, medical office, or hospitality setting with a strong emphasis on customer service.
• Bilingual Spanish preferred.

Benefits

• Medical benefits, life and disability insurance.
• Paid time off, sick time, and paid holidays.
• 401(k) with 4–8% match based on tenure.

Pay

$20.00 – $24.00 per hour.