Patient Coordinator

The Role

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

Responsibilities

• Assist patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Requirements

You will bring An ability to work in a fast-paced environmentMultitasking skillsFlexibilityProfessional Telephone skillsExcellent customer service skillsSuperior Time ManagementOrganization skillsAttention to detailComputer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)Focus on qualityProfessionalismExperience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer serviceBilingual-Spanish is a plus

Qualifications

Part-Time Benefits - Position can potentially grow into full-time with additional benefits Excellent career growth opportunityPaid Sick TimePay Range $ 20.00 - $ 24.00 per hour