Patient Coordinator

The Role

The Patient Coordinator will assist in managing the front desk operations of SportsMed Physical Therapy, including scheduling appointments, verifying insurance benefits, and supporting the team.

Responsibilities

• Assist patients and visitors by answering or referring inquiries, either in person or on the telephone.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications to ensure availability of treatment information.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Requirements

• An ability to work in a fast-paced environment.
• Multitasking skills.
• Flexibility.
• Professional Telephone skills.
• Excellent customer service skills.
• Superior Time Management.
• Organization skills.
• Attention to detail.
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook).
• A focus on quality.
• Professionalism.
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service.
• Bilingual-Spanish is a plus.

Benefits

This position starts on a Part-Time basis with potential to grow into a full-time position with benefits. The pay range is $20.00 - $24.00 per hour.