Patient Coordinator

About the role

SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey seeking a Patient Coordinator. The practice features state‑of‑the‑art equipment for outpatient sports medicine and orthopedic conditions, with a mission to create patient‑friendly, welcoming therapy centers. As part of the team, you’ll help achieve this goal; we’re looking for driven, motivated individuals with an outgoing, customer‑focused personality.

Responsibilities

• Welcome patients and visitors in person or on the telephone, answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications and obtain benefit authorizations.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying providers of arrivals, reviewing service delivery versus schedule, and reminding providers of delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information, collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third‑party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures and reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Requirements

• Ability to work in a fast‑paced environment.
• Strong multitasking skills.
• Flexibility.
• Professional telephone skills.
• Excellent customer service skills.
• Superior time management and organization skills.
• Attention to detail.
• Computer proficiency with EMR systems, Microsoft Excel, and Microsoft Outlook.
• Focus on quality and professionalism.
• Experience working in a physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service.

Benefits

• Excellent career growth opportunity.
• Medical benefits, life and disability insurance.
• Paid time off (PTO), sick time, and paid holidays.
• 401(k) plan with 4‑8% company match based on tenure.

Pay

Pay range: $20.00 – $24.00 per hour (competitive pay based on experience and added value).