Patient Coordinator

About the role

Join our orthodontic team as a Patient Experience Specialist and help create amazing patient experiences. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and understands the importance of small details in delivering exceptional care to patients and families.

Responsibilities

• Welcome patients and families with a warm, friendly attitude
• Answer incoming phone calls and assist patients with questions
• Schedule, confirm, and coordinate patient appointments
• Check patients in and out efficiently
• Communicate appointment expectations and keep patients informed of timing or delays
• Assist with new patient inquiries and help create an amazing first impression
• Maintain accurate patient information and documentation
• Work closely with clinical and administrative teams to ensure smooth daily operations
• Help problem-solve patient concerns with professionalism and compassion
• Support additional front-office responsibilities as needed

Requirements

• Excellent communication and customer service skills
• A positive, outgoing, team-focused personality
• Strong organization and attention to detail
• Ability to multitask and stay calm in a busy environment
• Dependability and a strong work ethic
• Comfortable communicating both in person and over the phone
• Willingness to learn and receive feedback
• Someone who genuinely enjoys helping people

Dental or orthodontic experience is a plus, but not required. We’re happy to train the right person who brings a great attitude and desire to grow.

Qualifications

• High school diploma or equivalent required
• Some college coursework or healthcare-related education preferred

Why Join Our Team?

We believe orthodontics is about more than creating great smiles—it’s about creating an experience patients and families look forward to. You’ll join a team that values teamwork, positivity, growth, and providing exceptional care to our community.