Patient Coordinator at Rhode Island Children's Dentistry

Rhode Island Children’s Dentistry & Orthodontics is seeking a friendly, organized, and patient-focused Patient Coordinator to join our team. We are committed to providing high-quality dental and orthodontic care while creating positive experiences for children, families, and patients of all ages. The ideal candidate is dependable, detail-oriented, and passionate about delivering exceptional customer service while helping the practice operate efficiently. Website: Rhode Island Children’s Dentistry & Orthodontics What You'll Do As a Patient Coordinator, you will play an important role in creating a welcoming and seamless experience for patients and families. You will support the front office by coordinating appointments, assisting with patient check-in and check-out, answering questions, and working closely with the clinical team to maintain efficient patient flow. What Makes You Successful: You are warm, organized, and genuinely enjoy helping people. You understand that the Patient Coordinator is often the first and last point of contact for patients and families and take pride in creating a welcoming experience. You communicate clearly, remain calm and professional in a busy environment, and are able to balance multiple priorities without losing attention to detail. You are a dependable team player who takes ownership of your responsibilities and works collaboratively to support both the patient experience and the success of the practice. Why Join Us? Join a collaborative pediatric dental and orthodontic team serving children, teens, adults, and patients with special healthcare needsWork in a family-friendly environment focused on creating positive and comfortable dental experiencesSupport a practice offering pediatric dentistry and orthodontics under one roofBe part of a team that values patient education, individualized care, and strong relationships with familiesWork alongside experienced dental and orthodontic professionalsSupport a practice that utilizes current dental and orthodontic technology and treatment approachesOpportunities for professional growth and developmentMake a meaningful impact on patients and families throughout their dental journey Your responsibilities will include: Greet and welcome patients and families with warmth and professionalismManage accurate patient check-in and check-out processesSchedule, confirm, and remind patients of appointmentsHandle incoming calls and patient inquiries in a timely and professional mannerAssist patients and families with scheduling questions and general office needsVerify insurance benefits and assist with billing and financial questionsMaintain accurate and organized patient records and informationSupport efficient patient flow and communicate with the clinical team regarding scheduling or patient needsHelp create a positive and comfortable experience for children, parents, and caregiversMaintain patient confidentiality and follow HIPAA and other applicable privacy requirementsMaintain a clean, organized, and professional front office environmentSupport the team with additional administrative responsibilities as neededTravel between the Coventry and East Greenwich locations as neededPerform other duties and responsibilities as assigned by management Preferred Qualifications: Previous experience in a dental or medical front-office setting preferredPrevious pediatric dental experience is a plusStrong customer service and communication skillsExcellent organizational and time-management abilitiesStrong attention to detail and accuracyAbility to multitask and prioritize in a fast-paced environmentComfortable working with children, parents, and caregiversProfessional, dependable, and team-oriented attitudeAbility to learn and utilize practice management and scheduling systemsAbility to work collaboratively with both clinical and administrative team members Comprehensive Benefits Package: Medical, Dental, Vision, and 401(k)Paid holidaysPaid time off If you're an organized, compassionate professional who enjoys working with patients and families and wants to be part of a collaborative pediatric dental team, we invite you to apply and join Rhode Island Children’s Dentistry & Orthodontics.