Patient Coordinator at Rhode Island Children's Dentistry

About the role

Rhode Island Children’s Dentistry & Orthodontics is seeking a friendly, organized, and patient-focused Patient Coordinator to join our team. We are committed to providing high-quality dental and orthodontic care while creating positive experiences for children, families, and patients of all ages. The ideal candidate is dependable, detail-oriented, and passionate about delivering exceptional customer service while helping the practice operate efficiently.

Why join us? Join a collaborative pediatric dental and orthodontic team serving children, teens, adults, and patients with special healthcare needs; work in a family-friendly environment focused on creating positive and comfortable dental experiences; support a practice offering pediatric dentistry and orthodontics under one roof; be part of a team that values patient education, individualized care, and strong relationships with families; work alongside experienced dental and orthodontic professionals; support a practice that utilizes current dental and orthodontic technology and treatment approaches; enjoy opportunities for professional growth and development; make a meaningful impact on patients and families throughout their dental journey.

Responsibilities

• Greet and welcome patients and families with warmth and professionalism
• Manage accurate patient check-in and check-out processes
• Schedule, confirm, and remind patients of appointments
• Handle incoming calls and patient inquiries in a timely and professional manner
• Assist patients and families with scheduling questions and general office needs
• Verify insurance benefits and assist with billing and financial questions
• Maintain accurate and organized patient records and information
• Support efficient patient flow and communicate with the clinical team regarding scheduling or patient needs
• Help create a positive and comfortable experience for children, parents, and caregivers
• Maintain patient confidentiality and follow HIPAA and other applicable privacy requirements
• Maintain a clean, organized, and professional front office environment
• Support the team with additional administrative responsibilities as needed
• Travel between the Coventry and East Greenwich locations as needed
• Perform other duties and responsibilities as assigned by management

Qualifications

• Previous experience in a dental or medical front-office setting preferred
• Previous pediatric dental experience is a plus
• Strong customer service and communication skills
• Excellent organizational and time-management abilities
• Strong attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working with children, parents, and caregivers
• Professional, dependable, and team-oriented attitude
• Ability to learn and utilize practice management and scheduling systems
• Ability to work collaboratively with both clinical and administrative team members

Benefits

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off