Patient Coordinator at Red Rock Orthodontics

About the role

Red Rock Orthodontics is seeking a skilled and passionate Patient Coordinator to join our well-established team. With a strong reputation for exceptional patient care and cutting‑edge treatment options, this is an incredible opportunity to grow your career in a thriving, patient‑centered practice. Hard‑working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve.

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring an efficient use of the doctor’s time and maximizing patient convenience.
• Confirm appointments and send reminders to patients to minimize no‑shows and ensure smooth office flow.
• Greet patients in a friendly, professional manner upon arrival, ensuring they feel welcome and cared for.
• Register new patients and update existing patient demographics, collecting detailed personal and financial information.
• Facilitate patient flow by ensuring timely check‑in and being aware of any delays, communicating these to both patients and clinical staff.
• Work closely with the clinical team to coordinate patient needs, making sure that patient wait times are minimized and their experience is as efficient as possible.
• Ensure patient confidentiality by adhering to HIPAA regulations and protecting sensitive information at all times.
• Maintain a clean, organized, and professional front office and reception area to ensure a welcoming environment for patients and visitors.
• Take and relay messages for providers and staff in a timely and accurate manner to ensure effective communication.

Requirements

• High School Graduate or GED required.
• 1‑3 years of experience in a dental office or medical office setting preferred.
• Experience with practice management software and scheduling systems is preferred.
• Exceptional communication and interpersonal skills with a strong focus on customer service.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.

Benefits

• Established office of over a decade.
• State‑of‑the‑art facility with advanced technology.
• Medical, Dental, Vision, and 401(k).
• Paid holidays.
• Paid time off.