Patient Coordinator

About the Role

This position is located within Raleigh Radiology Facilities, a free-standing outpatient imaging center in Clayton, N.C. The Patient Coordinator acts as a professional liaison between patients and families, providing exceptional patient care and ensuring all registration areas are completed prior to a patient's exam. This role requires a thorough understanding of the requirements for registering all modalities and reports to the Registration Supervisor.

Schedule

Monday–Friday. Work hours vary throughout the week: 6:30 am–3:00 pm and 8:30 am–5:00 pm.

Responsibilities

• Maintains standards of professional care and patient confidentiality.
• Implements policies and procedures of Raleigh Radiology.
• Establishes and maintains open communication.
• Maintains a clean, safe, and well-supplied environment for patients and staff.
• Cooperates with other staff members both inside and outside the department to accomplish job duties and assist others; serves as a team player and role model.
• Greets and checks in patients.
• Works closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide information.
• Communicates with patients and clinical personnel to accurately schedule appointments.
• Collects and enters demographic, clinical, billing, and insurance information from patients or responsible parties.
• Determines and accepts required payments, including co-pays and deductibles.
• Explains processes and forms to patients prior to securing signatures and ensures all documents are properly signed and witnessed.
• Ensures each account is registered accurately and completed prior to final billing.
• Answers and triages incoming phone calls to direct them to the most appropriate personnel or department.
• Performs other duties as assigned, including scheduling and order entry.

Safety & Infection Control

• Adheres to safety and infection control policies and procedures.
• Reports unsafe work areas and ensures follow-up.
• Assesses patients and plans appropriately for safety and infection control.
• Ensures all necessary equipment is readily available and in working order.
• Reports incidents and unusual occurrences according to department policies.
• Wears protective aprons, eyewear, masks, gloves, and radiation monitoring devices as required for each procedure.

Requirements

• High school graduate with 1 year of experience in a healthcare environment; associate degree a plus.
• 6+ months of medical insurance experience, including coverage and payments.
• 6 months of healthcare industry experience (hospital, doctor’s office, or insurance provider).
• Valid driver’s license.