Patient Coordinator

Patient Interaction and Support

• Greet and welcome patients upon arrival.
• Aid patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal utilization of schedules.
• Maintain schedules for patient cancellations and follow up with patients needing to reschedule.

Administrative Duties

• Maintain and update patient records in the electronic health record (EHR) system.
• Cook up referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service

• Maintain a high standard of customer service and professionalism.
• Address patient complaints and escalate issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Qualifications

• Education: High school diploma or equivalency, required.
• Experience: Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• An approachable, professional demeanor.
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

What we do for you

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well.
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment.
• PTO and 8 Paid holidays for fulltime employees!