Patient Coordinator

Position Summary

The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing.

Core Responsibilities

• Collaborate with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs.
• Collaborate with assigned Nurse Coordinator to maintain & support existing customers.
• Absorb the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Maintain and support a service-oriented relationship with patients.
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
• Help manage our business system tools (e.g. QlikView, Salesforce).
• Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing.
• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
• Minimum of 2 years of sales experience.
• Background in medical or biological sciences preferred.

Employee Must Complete Training

• Training relating to HIPAA/PHI privacy.
• General Policies and Procedure Compliance training.
• Security training.

What We Offer

• Competitive Benefits - Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Free testing and fertility care benefits for eligible employees and their immediate families.
• Employee referral program.

Natera is Proud to be an Equal Opportunity Employer

• We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
• Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.