Patient Coordinator

Position Overview

Responsibilities

• Greet clients and visitors, offering assistance and clinic tours to new weekly and intensive clients.
• Absorb clients in navigating the clinic and ensure they have the proper documentation for their appointments.
• Support clients with the check-in process and ensure the collection of accurate patient information.
• Manage and maintain confidential patient information, process intakes, and assist with documentation for relevant departments.
• Cook up the intensive therapy schedule with the Director of Rehabilitation and clients.
• Respond to patient inquiries and concerns, providing timely follow-up and excellent customer service.
• Correspond with patients, parents, funding sources, and medical staff.
• Routinely follow up with patients on the waiting list to let them know their status.
• Handle all incoming calls and requests.
• Assist with patient accounts, including processing payments, reviewing patient ledgers, and answering client questions regarding private insurance and other funding sources.
• Assist with the maintenance and operation of the intensive program, including communication with families regarding schedules, paperwork, and all NAPA guidelines.
• Complete the intensive therapy checklist and exit process.
• Display empathy and develop rapport with clients and families to foster a supportive and positive environment.
• Maintain open communication with the therapy team and medical professionals to ensure seamless operations.
• Contribute to the continuous improvement of clinic operations and patient experiences.
• Uphold NAPA’s values of professionalism, respect, and confidentiality in all interactions and responsibilities.

Requirements

• Bachelor’s degree with 1-2 years’ experience in office manager-related work
• Computer competence across the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) with the ability to quickly learn a variety of other online software systems
• Strong organization skills
• Ability to multitask, shift focus across tasks as needed, and manage priorities
• Working knowledge of patient records system (Raintree) preferred
• Strong problem-solving skills
• Confident and personable with the ability to get along with a wide range of personalities
• Excellent customer service
• Must love interacting with children

Physical Demands

• Good physical health and fitness, including the ability to frequently perform, daily, the following movements over a 6–8-hour period without experiencing pain or abnormal fatigue:
• Lift, push or pull up to and including 50 pounds with hands and wrists as therapeutic handling is manually intensive
• Independently pivot or standing transfer dependent patients up to 85 pounds
• Independently offer contact guard assistance for ambulatory patients of up to 125 pounds
• Maintain extended periods of standing and/or sitting on the floor for up to 7 hours per day

Company Values

• Love – NAPA’s foundation is grounded in the deep love parents have for their children. Together, we strive to infuse kindness and care into our actions and words, creating a supportive community built upon love.
• Hope – We believe in the potential of every child and are committed to offering unwavering support to our families, guiding them toward success, and inspiring hope.
• Share – We strive toward progress and connection through continuous collaboration among team members, as well as with our clients and their families.
• Grow – Embrace evolution, active engagement, and perpetual pursuit of knowledge from our clients, colleagues, and industry. By doing so, we are committed to providing the most advanced and effective therapy, ensuring the continual improvement of our services.