Patient Coordinator

Location: Onsite in Greenwood, IN
Hours: Monday–Thursday 7:00 AM–4:00 PM, Friday 7:00 AM–2:00 PM
Rate: $22.00/hour

About the role

Mid America Health is seeking a full-time, onsite Patient Coordinator to join our growing School Smiles team. This position plays an essential role in coordinating patient appointments, managing daily clinic schedules, and supporting efficient clinic operations to maximize patient access and productivity.

Responsibilities

• Schedule patient appointments for preventive and restorative dental treatment.
• Maintain provider schedules to maximize productivity and minimize scheduling gaps.
• Review treatment plans and ensure appropriate appointment lengths are scheduled.
• Manage appointment cancellations and rescheduling.
• Verify all required documentation and consents are received prior to scheduling.
• Monitor provider and school clinic hours availability and adjust schedules as needed.
• Work closely with Account Managers, Insurance Services, parents, and field staff to resolve patient scheduling and conflicts.
• Respond professionally to incoming phone calls and patient inquiries.
• Maintain confidentiality in accordance with HIPAA regulations.
• Assist with special scheduling projects, patient referrals, and operational initiatives as assigned.

Requirements

• Minimum of 1 year experience scheduling or administrative experience, preferably in a dental or medical office.
• Dental scheduling experience strongly preferred.
• Knowledge of dental terminology and treatment procedures preferred.
• Excellent customer service and communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.

Preferred Qualifications

• Strong problem-solving abilities.
• Excellent telephone etiquette.
• Professional communication skills.
• Ability to remain calm under pressure.
• Team-oriented mindset.
• Adaptability and flexibility.
• Strong follow-through and accountability.