Patient Coordinator

About the role

Located in Winfield, KS, the Patient Coordinator serves as the first point of contact for patients, setting the tone for their visit through excellent patient care while handling administrative responsibilities to ensure a smooth check‑in/out experience.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• Perform general office duties and cleaning as assigned by manager.

Requirements

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
• Minimum required: High school diploma or general education degree (GED).
• Minimum required: One year of related experience and/or training; or equivalent combination of education and experience.
• Minimum required: None (licenses and credentials).
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
• Physical requirements: frequent walking (75%), sitting (50%), standing (50%), regular bending, stooping, and reaching (25–50%); able to lift, carry, push, and pull items up to 25 lbs.; strong fine motor skills and full use of hands; visual and auditory acuity required 100% of the time; occasional driving or climbing may be necessary.

Benefits

• Full Benefits Package – Medical, Vision, Dental and Life Insurance.
• 401k + Employer Matching.
• Paid Time Off (PTO) and Paid Holidays.
• Paid Maternity Leave.
• Competitive Base Pay.
• Employee Discounts.

Schedule

Full‑time position; clinic hours are Monday‑Friday 8:00 am‑5:00 pm. Shifts fall within these hours, with occasional need to work earlier or later as required.