Patient Coordinator

About the role

Monmouth Retina Consultants is seeking a Patient Coordinator to join their team in Toms River, NJ. This is a full-time, long-term position requiring travel to additional offices in Little Silver and Manalapan, NJ.

Responsibilities

• Facilitate patient flow
• Verify medical and vision insurances
• Communicate effectively with patients, doctors, and managers
• Answer inquiries through phone, email, and in person
• Provide exceptional customer service during every patient encounter
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal)
• Assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• Perform general office duties and cleaning as assigned

Qualifications

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal)
• Assure prompt, courteous service at all times
• PRACTICE URGENCY AT ALL TIMES WITH PATIENTS’ TIME, AS WELL AS DOCTOR’S TIME AND SCHEDULE
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• Perform general office duties and cleaning as assigned

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creates a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Education and/or Experience

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• This role requires a variety of physical activities to effectively perform essential job functions.
• The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%).
• Employees must be able to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time.
• Occasional driving or climbing may also be necessary.