Patient Coordinator

Shoreline Vision, part of EyeCare Partners — the nation’s leading clinically integrated eye‑care network with over 300 ophthalmologists, 700 optometrists, and 650+ locations across 18 states — is hiring a Patient Coordinator in Muskegon, MI. Travel to nearby clinics may be required; mileage reimbursement is provided.

About the role

A Patient Coordinator serves as the first point of contact for patients, setting the tone for each visit through excellent patient care and handling the administrative responsibilities that create a smooth check‑in/check‑out experience.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone); display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (external and internal) with prompt, courteous service at all times
• Practice urgency with patients’ time, doctors’ time, and the schedule
• Manage patient flow in the office
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in‑person requests
• Know common fees for common visits and collect correct payments
• Complete daily reconciliations, close day, and count down cash drawer
• Perform general office duties and cleaning as assigned by manager

Requirements

• High school diploma or GED equivalent
• One year of related experience and/or training (or equivalent combination of education and experience)
• Favorable result on background check
• Basic computer skills; proficient in Microsoft Excel, Word, PowerPoint, and Outlook
• Strong customer service skills
• Excitement to learn and grow
• Reliable transportation to travel to multiple work locations with minimal notice
• No specific licenses or credentials required

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creates a positive work environment by being team‑oriented and patient‑focused
• Commitment to work over 40 hours when needed to meet business needs

Physical requirements

This role requires frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential for constant grasping, writing/typing, and technology use. Visual and auditory acuity — including color, depth, peripheral vision, and ability to adjust focus — is required 100% of the time. Occasional driving or climbing may also be necessary.

Benefits

• Full benefits package: Medical, Vision, Dental, and Life Insurance
• 401(k) with employer matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive base pay
• Employee discounts

Schedule

• Full‑time, Monday–Friday 8:00 am–5:00 pm
• Occasional evenings until 6:30 pm
• May need to start earlier or stay later as needed