Patient Coordinator

About the role

As a Patient Coordinator (Front Office Receptionist), you will schedule appointments, perform check-in and check-out duties, assist with checkout tasks as needed, and handle various administrative responsibilities at CHOICE Healthcare Services. CHOICE is the largest provider of pediatric dental care in the Southwest United States, dedicated to delivering high-quality care to children in our communities.

Responsibilities

• Collect and process payments
• Import and follow up on authorizations received by mail and calls to parents
• Schedule treatment and recall appointments
• Confirm treatment appointments
• Handle incoming calls throughout the day
• Process No Show Reports
• Schedule patients from the ASAP List
• Check patients in and out
• Verify and update patient information on file
• Verify eligibility with insurance
• Call patients when they are past their 10-minute arrival window
• Confirm and schedule observation appointments
• Maintain the daily sign-in sheet
• Scan and enter NPP (Notice of Privacy Practices) into the system
• Regular, predictable attendance is required
• Work effectively and collaboratively with others

Requirements

• High school diploma or equivalent
• 6+ months of healthcare/dental front office experience is preferred
• Bilingual in Spanish is preferred

Benefits

• Comprehensive benefits package
• Support for your wellbeing and work-life balance
• Opportunities for professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations