Patient Coordinator

About the role

As a Patient Coordinator (Front Office Receptionist), you will schedule appointments, perform check-in and check-out duties, assist with checkout as needed, and handle administrative tasks. At CHOICE Healthcare Services, we provide pediatric dental care and aim to deliver high-quality care to children in our communities.

Responsibilities

• Collect and process payments
• Import and follow up on authorizations received by mail or phone
• Schedule treatment and recall appointments
• Confirm treatment appointments
• Handle incoming calls throughout the day
• Process No Show Reports
• Schedule patients from the ASAP List
• Check patients in and out
• Verify and update patient information on file
• Verify insurance eligibility
• Call patients when they are past their 10-minute arrival window
• Confirm and schedule observation appointments
• Maintain the daily sign-in sheet
• Scan and enter NPP (Notice of Privacy Practices) into the system
• Regular, predictable attendance is required
• Work effectively and collaboratively with others

Requirements

• High school diploma or equivalent
• 6+ months of healthcare or dental front office experience is preferred
• Bilingual in Spanish is preferred

Benefits

• Care for your wellbeing and work-life balance
• Career development opportunities
• Professional and personal growth
• Support from experienced leadership
• Fun and supportive team dynamic with events and celebrations
• Excellent compensation and comprehensive benefits package