Patient Coordinator

Patient Experience & Front Desk Support

• Greet patients on arrival, ensuring they feel welcomed and checked in for appointments.
• Answer incoming calls promptly and professionally; route calls and messages accurately.
• Maintain a clean, organized, and patient-friendly reception area.
• Absorb and communicate patient needs or concerns promptly.
• Check patients in and verify necessary demographics and insurance information.
• Answer phone calls quickly and professionally.

Schedule, Recall & Workflow Efficiency

• Schedule new and returning patient appointments while optimizing provider schedules.
• Own the recall system—contact patients overdue for hygiene appointments, follow up on pending treatment, and maintain accurate recall records.
• Confirm appointments and manage reschedules or cancellations to minimize no-shows.
• Monitor daily schedule flow and notify the team of changes or delays.

Administrative Support

• Enter and update patient information accurately in the practice management system.
• Absorb and assist with scanning documents, uploading insurance cards, and maintaining electronic patient files.
• Support insurance verification processes by gathering required information during check-in.
• Communicate effectively with the Office Manager regarding scheduling issues, patient concerns, or workflow updates.
• Support the front office team with various administrative duties as assigned.