Patient Coordinator

About the role

Support our mission to provide excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients. Find your opportunity to make an impact:

• Get out into your community — participate in local events including school screenings, presentations, and any opportunity to promote a positive image of us
• Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration, etc.
• Love working with kids (they make up 70% or more of our patient base)

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out as well as verify patient insurance eligibility and service limits
• Deliver quality and compassionate care to every patient
• Greet parents and patients when they enter or leave the office
• Ensure parents who are waiting are kept informed of the progress of their appointment or child
• Maintain a clean and tidy waiting area and front desk area
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file
• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
• Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment
• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same-day care to patients
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow-up operatory and six-month recall appointments for patients
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary
• Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, reschedule patients that do not make their appointment, and call patients that have treatment that needs to be completed
• Ensure all patient records are re-filed at the end of the day
• Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Verify, inform, and collect any out-of-pocket balances from patients prior to them being treated by the clinical team
• Other duties as assigned

Requirements

• Graduation from a senior high school or GED equivalent
• Office experience in a dentist's or physician's office, preferred
• Experience with children's dentistry, preferred

Benefits

• Competitive compensation
• Quarterly bonuses based on office performance
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays, and much more