Patient Coordinator

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 2,000 employees in offices across the country—from clinical to support staff—we are united in our mission to create happy, healthy smiles through providing high-quality dental care in a fun, compassionate environment.

About the Role

Join our team as a Patient Coordinator and support our mission to provide excellent dental care in the community. Help us create more smiles and memorable experiences in a team that values collaboration and truly cares about patients. Opportunities to make an impact include:

• Participating in local events such as school screenings, presentations, and community outreach to promote a positive image of our practice
• Engaging in morning huddles, recognizing peers, and highlighting examples of customer focus and teamwork
• Working with a patient base that is 70% or more children

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out
• Verify patient insurance eligibility and service limits
• Deliver compassionate care to every patient
• Greet parents and patients upon arrival and departure
• Keep waiting parents informed about appointment progress
• Maintain a clean and tidy waiting area and front desk
• Verify patient insurance eligibility prior to appointments and update records in the patient’s file
• Record and communicate service limits with the clinical team before treatment
• Prepare patient files (pull records, update information, verify insurance and service limits) before appointments
• Coordinate with the Clinical Team Leader and Doctors to offer same-day care opportunities
• Assist in meeting office financial targets by ensuring full hygiene and operative schedules
• Schedule follow-up and six-month recall appointments
• Answer incoming calls, direct callers appropriately, and take messages as needed
• Make outbound calls to confirm appointments, reschedule missed appointments, and follow up on incomplete treatment
• Refile all patient records at the end of the day
• Adhere to government regulations, company standards, and compliance programs with the highest integrity
• Verify, inform, and collect out-of-pocket balances from patients prior to treatment
• Perform other duties as assigned

Requirements

• Graduation from high school or GED equivalent
• Office experience in a dentist’s or physician’s office (preferred)
• Experience with children’s dentistry (preferred)

Benefits

• Competitive compensation
• Quarterly bonuses based on office performance
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401K with company match
  • Flexible spending accounts
  • Paid time off and company holidays