Patient Coordinator

About the role

Join Benevis and help create over a million smiles a year by ensuring every person has access to quality, affordable dental care. As a Patient Coordinator, you’ll support our mission in a fun, compassionate environment where teamwork and patient care come first. This role is perfect for someone who loves working with kids (who make up 70% or more of our patient base) and wants to make a real impact in their community.

• Participate in local events like school screenings and presentations to promote a positive image of our practice.
• Engage in morning huddles, recognize peers, and highlight examples of great customer focus and collaboration.

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out.
• Verify patient insurance eligibility and service limits.
• Deliver compassionate care to every patient and greet families as they enter or leave the office.
• Keep waiting parents informed about appointment progress and maintain a clean front desk and waiting area.
• Ensure patient insurance details are correct in the Boomerang file and service limits are communicated to the clinical team before treatment.
• Prepare patient files (pull records, update information, verify insurance) before appointments.
• Coordinate with the Clinical Team Leader and Doctors to offer same-day care opportunities.
• Assist in meeting office financial targets by keeping hygiene and operative schedules full.
• Schedule follow-up and six-month recall appointments.
• Answer incoming calls, direct callers appropriately, and take messages when needed.
• Make outbound calls to confirm appointments, reschedule no-shows, and follow up on incomplete treatments.
• Refile all patient records at the end of the day.
• Adhere to government regulations, company standards, and compliance programs with the highest integrity.
• Verify, inform, and collect out-of-pocket balances from patients before treatment.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Office experience in a dentist’s or physician’s office (preferred).
• Experience with children’s dentistry (preferred).

Benefits

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Comprehensive benefits package including medical, dental, vision, 401K with match, flexible spending accounts, paid time off, and company holidays.