Patient Coordinator

Avance Care is one of North Carolina’s largest independent primary care networks, operating 35 practice locations across the Triangle, Charlotte Region, and Wilmington. The organization delivers comprehensive, compassionate services that support patients’ physical, mental, and emotional well‑being.

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and professionally.
• Set up new patients and update current patients’ information in the EMR system.
• Schedule and reschedule appointments, and coordinate walk‑in patients.
• Answer phone calls promptly and relay messages when necessary.
• Maintain the front desk and reception area in an organized, orderly fashion.
• Collect co‑payments, deductibles, and co‑insurances.
• Process referrals and provide complete and accurate referral information to patients.
• Balance cash register and ensure all credit payments are accurate.
• Explain fees, services, and policies to patients.

Requirements

• Preferably a related degree.
• At least one year of medical front desk experience.

Skills

• Strong verbal and written communication.
• Ability to maintain confidentiality and integrity.
• Growth mindset.
• Flexibility and resilience.

Benefits

A comprehensive benefits package is available on the first of the month following 30 days of employment.

Schedule

This is a full‑time position with 12‑hour weekday shifts and a rotating weekend schedule.